Due to the product’s purpose type we do not accept product returns. Upon the first product usage CHISELL can not be resold or used elsewhere because of the nature of usage [in mouth placement].
In the case of product breakage, you are eligible for a resupply of the broken parts for 12 months after placing an order. No additional fee is charged for parts replacement. In order to validate and confirm the case of breakage, you must fill in the following form.
UNLIMITED REPLACEMENT POLICY
The policy dictates that a customer can request a replacement for CHISELL tabs in case of breakage. The replacement cost and transportation are arranged by LLC CHISELL.
A visually noticeable tear, crack, puncture of the silicone material produced due to intended usage [molar teeth mastication] that results in significant loss of resistance and loss of intended products function [provision of high resistance to closing movement of the mandible bone].
1-year restriction. The client is eligible to submit an unlimited number of replacement requests within 1 year after his initial order placement in LLC CHISELL online store. In order to obtain the right for another year of free replacements, a client must make another purchase of the product in LLC CHISELL’s online store.
Other policy rules:
1. The client is eligible to only request replacement requests for the product model purchased and can not request a different replacement model. The client must purchase the model in LLC CHISELL online store to obtain the right of replacements for that product model.
2. The client can not submit more than 1 replacement request for the same breakage case. The penalty for doing so is the cancellation of the replacement policy for the client’s order.
3. LLC CHISELL can deny any replacement request at will.
4. LLC CHISELL’s can make Unlimited Replacement Policy changes with no prior notice and at LLC CHISELL convenience.
5. LLC CHISELL is not required to aware the client of the changes in the Unlimited Replacement Policy.
6. The policy does not cover product loss or deliberate damage.
7. If pictures of breakage are not presented or breakage was not caused by intended product usage, the replacement request will be denied.
8. If the client provided wrong/insufficient information which leads to the package being returned/undelivered, the replacement policy for that particular order will be terminated